More visibility on Maps and Search
Fresh reviews and timely replies help your Google Business Profile stay active. That activity is a strong local signal when people search nearby.
Google reviews · any local business
Reply in your voice. Run your business your way.
Loopdesk is a review inbox that adapts to you: guarded for healthcare, warm for restaurants, direct for trades. Set your tone once, draft replies and follow-ups, and choose whether people approve every post or only the reviews that need a closer look.
Why Google reviews matter
People find local businesses on Google. An active profile with recent reviews and replies is easier to trust, and easier for Google to surface when someone searches nearby.
Trust before they walk in
Shoppers read recent replies. A business that answers looks open and cared for. Silence on public complaints does the opposite.
Stay consistent without living in email
Loopdesk drafts in your voice, opens follow-ups when something operational goes wrong, and can auto-post only the review types you allow.
Built for your niche
The product is one inbox. The behaviour is configured per business, so a Friday night bistro and a medical practice are not forced into the same reply style.
Healthcare
Dental, GP, allied health
Guarded and professional
Thank you for taking the time to share your feedback. If you would like to discuss this privately, please contact our practice.
Clinical or identifying reviews default to hold. Auto-post stays off.
Restaurant & café
Dining, bars, coffee
Warm and welcoming
Thanks so much for the lovely review. We are glad you enjoyed the evening! Hope to see you again soon.
Optional auto-post on clean five-star praise. Complaints and food-safety issues stay for human review.
Trades & services
Plumbing, cleaning, salons
Direct and helpful
Thanks for the feedback. We are sorry this was not up to our usual standard. Please call us so we can make it right.
Quote or scope disputes routed offline. Auto-post only if you turn it on for simple thank-yous.
Set up once
Onboarding takes a few minutes: business type, voice, reply rules, then connect Google. You can change preferences any time.
- 01
Choose your business type
- 02
Set voice and tone
- 03
Pick reply rules
- 04
Connect Google
- Voice & tone
- Warmth, length, emoji, sign-off, plus example replies you already use.
- Reply rules
- When to draft, when to hold, and whether simple positives can auto-post. Everything else waits for a person.
- Task types
- Turn recurring complaints into owned follow-ups: wait times, orders, billing, and more.
- Safety linters
- Stricter checks for regulated industries; lighter touch for hospitality and retail.
Same inbox, different feel
Two locations, two presets. Each review gets the right next step.
Preset · Healthcare
- Reception
Friendly front desk…
Draft ready - Wait time
Waited well past my appointment…
Task · open - Clinical
Treatment did not help…
Hold
Preset · Restaurant
- Food
Best pasta we have had in months!
Auto-posted - Service
Lovely food but waited 40 minutes…
Task · open - Atmosphere
Great vibe, slightly loud corner…
Draft ready
How it works
01
Reviews arrive in one place
New Google reviews show up in a shared inbox, so they are less likely to sit unread in a personal email.
02
Sorted for your business
Themes like wait time, food, or billing become the right next step: a reply draft, an internal task, or a deliberate hold, based on rules you set during setup.
03
Publish on your terms
Approve replies yourself by default. Or allow auto-post only for review types you trust, such as simple five-star praise at a restaurant.
What we care about
Your voice, not a generic bot
Setup captures how you actually speak to customers: formal or friendly, brief or detailed.
Rules that fit your niche
A café and a dental practice should not share the same defaults. Presets give you a sensible starting point.
Human by default, auto when you say so
Approve every reply if you want. Or auto-post only safe review types, such as straightforward five-star thanks. Everything else stays in the inbox.
Action when it helps
Operational complaints can become tasks someone owns, not just a reply in a thread.
Pricing
Founding pilots at $79 per location per month. Same price whether you run a café or a salon. You are paying for the inbox and the configured voice, not a vertical-specific SKU.
Questions
Who is Loopdesk for?+
Any local business that gets Google reviews and wants a calmer way to handle them. Restaurants, retail, trades, and healthcare all use the same inbox with different presets. You pick your business type during setup.
How do niche presets work?+
When you onboard, you pick a business type. That loads default tone, reply rules, and task types. You can change everything. Presets are a starting point, not a cage.
Will it post replies automatically?+
Only if you turn that on, and only for the review types you choose. Many restaurants auto-post simple five-star thank-yous and keep complaints for a person. Healthcare and other careful niches usually leave auto-post off.
Can different businesses sound different?+
Yes. Voice settings include warmth, length, emoji, and sign-off style. A restaurant might invite guests back; a regulated business keeps replies short and careful.
What is included in a founding pilot?+
Two weeks on your live Google reviews at the founding rate. We configure your niche preset, draft replies in your voice, and set up follow-ups for operational themes. Email hello@loopdesk.com.au to apply.
Founding pilots
We are onboarding a small mix of local businesses for a two-week pilot on live Google reviews.
Email hello@loopdesk.com.au with your business name, type (e.g. café, dental), and who manages your Google profile.